Shipping policy

At Tuff Collective we keep things local! From the design process to the manufacturing of most our products. We do this not only to support local Australian businesses, but also to ensure high-quality products and faster shipping for our customers.

Please note:
- Please note that our apparel items are sent SEPARATELY
- All orders are processed within 1-3 business days - subject to delays from demand and circumstances
- We are not responsible for replacing orders when provided an incorrect address.
    

Australian Shipping times: 
Standard Sticker Shipping (AUS): FREE
6-12 Business Days - Untracked

Standard Shipping (AUS): Calculated at checkout
5-7 Business Days - Tracked

Express Shipping (AUS): Calculated at checkout
1-5 Business Days - Tracked
    
International Shipping Times:
International Economy Shipping: Calculated at checkout
14-28 Business Days - Untracked

Standard Standard Shipping: Calculated at checkout
8-14 Business Days - Tracked

Express Economy Shipping: Calculated at checkout
5-8 Business Days - Tracked
  
We are a small business doing our best to get everyone's orders out as quickly as possible. These shipping times are a general estimate, not a guarantee 
  
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone

If it has been more than 14 business days since placing your order within Australia or more than 28 outside of Australia, and you haven't received your package, please contact us via the contact page or email us at support@tuff-collective.com